Unveiling digital public services: a citizen-led hybrid approach with mystery shoppers and fsQCA
Catalá-Pérez, D., de-Miguel-Molina, M., de-Miguel-Molina, B., & Garcia-Ortega, B. (2025). Unveiling digital public services: A citizen-led hybrid approach with mystery shoppers and fsQCA. Telematics and Informatics Reports, 20, Artículo 100257. https://doi.org/10.1016/j.teler.2025.100257
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